ASCEND: FAQs

Booking and tickets

What's included in my ticket?

It depends on which ticket you've booked. Your confirmation email shows your ticket type and what it covers, and the full inclusions for each ticket are listed under "What's the difference between the ticket types?"

What's the difference between the ticket types?

Two Days + Two-Night Hotel: Join us for the full ASCEND experience on Monday 10 and Tuesday 11 May. On Day 1, choose one of our activities, then join us for the Welcome Event in the evening. Day 2 is the Conference, followed by the Awards Evening. Includes two nights at the Hilton Birmingham Metropole.
Conference Day + One-Night Hotel: Join us on Tuesday 11 May for the Conference and the Awards Evening. Includes one night at the Hilton Birmingham Metropole.
Two-Day Experience: Join us for the full ASCEND experience on Monday 10 and Tuesday 11 May. On Day 1, choose one of our activities, then join us for the Welcome Event in the evening. Day 2 is the Conference, followed by the awards evening. Hotel accommodation is not included.
Conference Day & Awards: Join us on Tuesday 11 May for the conference and the awards evening. Hotel accommodation is not included.
Conference Day Only: Join us on Tuesday 11 May for the daytime Conference. The awards evening and hotel accommodation are not included.
Awards Evening Only: Join us on Tuesday 11 May for the Awards Evening. The daytime Conference and hotel accommodation are not included.

Can I bring my partner or a guest?

Yes, if you've booked a ticket that includes an overnight stay. You can add a guest to your room when you book. Registering a guest only books their place in your room, though. If they'd like to attend any part of the conference, including activities and the Awards Evening, they need to book their own ticket.

I've selected a double occupancy room for my partner/colleague - are they registered for the event?

No. A double occupancy room covers your additional guest's stay only. If they'd like to attend any part of the conference, including activities and the Awards Evening, they need to book their own ticket.

Can I change my ticket after booking?

Yes. Use your booking confirmation number to log in and make changes to your booking.

What's the cancellation policy?

If your plans change within 30 calendar days of the event start date, we will be pleased to offer a 40% refund of the total ticket price, regardless of the ticket option selected.

Cancellations received more than 30 calendar days before the event start date will receive a full refund.

You may also change your booking to another available ticket option at any time up to the conference date. Any difference in ticket price will be adjusted accordingly.

Can someone attend in my place if I can't make it?

Tickets cannot be transferred between attendees. If you can no longer attend, please follow the cancellation link provided in your confirmation email. Your substitute will need to book their own ticket.

When does registration close?

You can register up until the day before the Conference (Sunday 9 May) via the website.

How do I pay, and when am I charged?

By card: Payment is taken by card at the time of booking through the secure registration form.

By Direct Debit: The Fix Auto UK Finance team will set up a monthly Direct Debit until April 2027.

By invoice: The Fix Auto UK Finance team will send you an invoice.

Getting there and parking

Where exactly is The Vox?

The Vox is on the second floor of Resorts World Birmingham, on the NEC campus (1 Pendigo Way, Birmingham B40 1PU). It is about five minutes from M42 Junction 6 and the A45; follow signs for the NEC.

Is parking free, and where do I park?

Complimentary parking information will be provided nearer the time of the event.

How do I validate my parking ticket?

Bring your car park ticket to the registration desk in the Vox and we'll validate it for you. Please don't pay at the machines until you're ready to leave.

Is there EV charging?

Yes. There are seven chargers (7kW and 22kW) on level B of the Resorts World multi-storey, charged at 49p per kWh. A paid ultra-rapid charging hub is also available elsewhere on the NEC campus. EV charging is not covered by parking validation.

What's the nearest train station?

Birmingham International, which is part of the NEC. From the station, walk through the NEC towards Resorts World Arena and you'll reach The Vox within minutes. Birmingham Airport is linked to the station by the free Air-Rail Link.

Accommodation

Is accommodation included in my ticket?

Yes, If you have booked a ticket which includes accommodation.

How do I book my room?

You don't need to. Your room is booked automatically when you buy a ticket that includes accommodation, and your confirmation will be sent ahead of the event.

Can I extend my stay either side of the event?

Yes, this will need to be booked directly with the hotel.

What time is check-in and check-out?

At the Hilton Birmingham Metropole, check-in time is 3pm and check-out time is 12pm.

Can I leave my luggage after checking out?

Yes. The Hilton offers luggage storage at reception. The Vox also has a cloakroom where you can leave bags and coats during the day.

Can I share a room with a colleague or partner?

Activities

Do I have to take part in an activity?

No. Activities are optional. Select "No Activity" during the registration process if you'd rather not take part.

Can I change my activity choice after booking?

If you'd like to change your activity choice, please contact Carly Broster at events@fixauto.co.uk

What if my preferred activity is full?

Places are allocated on a first-come, first-served basis. If your first choice is full, it won't appear on the booking form, so please choose another. You can ask to join a waiting list by emailing cbroster@fixauto.co.uk.

Am I driving to Warwick or is transport provided?

Transport is not provided and you will need to organise your own transort to and from the activity you have chosen.

Food and drink

Is food included?

Yes: lunch and refreshments on both days, plus dinner at the Awards Evening. Breakfast is included with your hotel stay.

What if I have dietary requirements or an allergy?

Tell us on the booking form and we'll pass the details to the venue. If anything changes after you book, email events@fixauto.co.uk.

What to wear

What's the dress code for the conference?

Business attire.

What should I wear for my activity?

Clay Pigeon Shooting: Whatever you're comfortable shooting in.

Go Karting: Something you can drive in. Overalls, gloves and helmets are provided.

Golf: Standard golf attire: a collared shirt, no denim, and golf shoes.

Afternoon Tea at The Sky Bar: Business casual.

Black tie/cocktail attire.

Event partners and sponsors

You'll receive a direct link to the sponsorship brochure and webpage with information on how to book a package. If you haven't received it, or you'd like to discuss partnership options, please email Jamie Collins, Supplier Partnership Manager, at j.collins@fixauto.co.uk.

Full inclusions for each package are in the sponsorship brochure (PDF) on the Become a Partner page. Your confirmation email summarises what's included in the package you've booked.

All exhibitors will be sent a 'Welcome Email' email once signed up with an overview of information which will include stand specifications, artwork formats and deadlines.

ASCEND:

Elevating performance. Leading the future.