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17 September 2026 | 2:00PM – 6:00PM HKT | Club @28, Crowne Plaza Hong Kong Causeway Bay

Presented by

In Partnership With

ABOUT THE EVENT

Join this exclusive event designed for Hong Kong’s brand marketers and customer experience leaders. 

With 40% of consumers losing patience online, 52% demanding instant resolutions, and 77% seeking AI-driven convenience despite fragmented data, the pressure on enterprises is greater than ever. 

Learn from senior marketing leaders and digital experts how Agentic AI and Autonomous CX can streamline operations, unify customer data across teams, and convert engagement into measurable business growth. You will gain a clear, practical roadmap to overcome data challenges, enhance customer loyalty, and deliver personalised experiences at scale. 

KEY TAKEAWAYS:

  • Meeting Hong Kong consumers’ demand for speed and seamless online-to-offline integration
  • Leveraging advanced AI to autonomously manage marketing campaigns
  • Breaking down data silos to unify marketing, sales, and service insights
  • Driving higher sales and loyalty through real-time data and tailored promotions

OUR SPEAKER

Nithyanandan Shanmugam

Vice President, Global Head of Industries & Experience - CX & Strategy Programs
SAP

Rex Lam

Chief Marketing Officer, Cambodia
Manulife

Matthew Lam

Director of Marketing, Digital
Swire Hotels

Stanley Sun

Chief Executive Officer
China Hong Kong Photo Products Holdings (AV Life, Fotomax, Fujifilm HK)

Ivy Wong

Head of Marketing
Shell

Sunny Chen

Regional Sales Lead
SAP

Nikita Mishra

Editor
Campaign Asia-Pacific

Carole Martin

APAC SVP Services, CX Engagement Cloud
SAP

Ronald Wong

Chief Marketing Officer
Tam Jai International

VENUE

Club @28, Crowne Plaza Hong Kong Causeway Bay

Club @28

8 Leighton Road
Hong Kong (SAR China)

GETTING THERE

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Club@28 is located on the 28th floor of Crowne Plaza Hong Kong Causeway Bay, in the heart of Causeway Bay, with excellent transport links across Hong Kong.

MTR: Causeway Bay Station (Island Line) is just a few minutes' walk from the hotel via Exit A. The venue is also within walking distance of Times Square and Happy Valley.

Bus: Numerous bus routes serve Causeway Bay, with stops along Hennessy Road, Leighton Road and Morrison Hill Road, all within easy walking distance.

Walking: The hotel is conveniently located near Times Square, Lee Gardens and other major shopping and business destinations, making it easily accessible on foot.

Taxi & Ride Share: Taxis and ride-hailing services are readily available throughout Causeway Bay, with direct drop-off at the hotel's main entrance.